Support

Something not working, or a question about the game? Write to support@iterica.app. The answers below cover the common questions.

Report a problem

In the game, open More, then Feedback. Say what you saw and what you expected, check the report, then choose Save feedback file or Share feedback file. Send the file to us by email with a line about what happened. The report stays on your device until you send it; the privacy policy says what it holds.

Restore a purchase

To restore the Deepstead Pass or another purchase that Apple keeps for your Apple Account, open More, then Store, and tap Restore purchases. Use the same Apple Account you bought it with.

Manage or cancel the pass

The Deepstead Pass renews until you cancel it. To manage or cancel it, open the Settings app on your iPhone or iPad, tap your name, then Subscriptions. While you hold the pass, the pass in the Store also shows Manage subscription.

Refunds

Apple handles payments and refunds. To ask for a refund, go to reportaproblem.apple.com.

Your saved game

The game saves your mine on your device as you play. A backup of your device to iCloud or to a computer includes it, and restoring that backup to a new device brings your mine along. Deleting the app deletes your mine from the device.